Terms of service
PRICE AND QUANTITIES
The prices of our products are subject to change without notice. The quantities indicated on the site are synchronized in real time with the inventory in store. However, a customer may buy a product in store at the same time as you place an online order. In the event that the product ordered is not available, you will be notified by email as soon as possible and the products will also be reimbursed to you as soon as possible.
The prices displayed on the Boutiquelapioche.com site are in Canadian dollars and exclude applicable taxes and shipping costs. Payments must be done in Canadian dollars, and reimbursements are also made in Canadian dollars.
Pre-orders are products that we do not yet have in inventory but that we have ordered from our suppliers. We cannot guarantee that all the pre-orders for the same product can be delivered at the same time. The chronological order of orders will then be used and respected: the customer having placed the first order of a product will be delivered the product first.
In the event that a pre-ordered product is no longer available from our supplier and so we do not receive the products ordered, you will be advised by email and reimbursed as soon as possible.
The expected arrival dates indicated in the product title are for information only and are subject to change without notice.
Cancellation of a pre-order is possible. The customer has the choice between a gift card for the total amount of the sale or the refund of the pre-order, with the payment method used, less the transaction fee (1 to 4% of the order value including taxes).
LINKS TO EXTERNAL WEBSITE
La Pioche is not responsible for information presented on links to external sites at BoutiqueLapioche.com. The links are provided to increase the user experience and give you access to the most information as possible on the products.
For any information request, please contact us via our email address (firstname.lastname@example.org) or by private message La Pioche - Boutique de jeux Facebook page.
You can place orders by the following three methods:
- Via the website: BoutiqueLapioche.com
- By email: email@example.com
- By phone: 581-983-6895
Orders are generally shipped within a maximum period of 2 working days. Customers will be notified during an exceptional situation or when this period cannot be respected.
Out of stock products can also be ordered if they are available from our supplier. To order a product out of stock, contact us by email or by phone.
The discounts are only applicable to products that are in inventory during the discount period.
The rental of board games is only carried out at the store La Pioche in the Montcalm district in Quebec City. No game will be delivered for rental.
Rental games can be booked via the online platform and up to 3 weeks in advance depending on the availability of games. Rental can be made for a period of one day (24 hours) or 7 days.
The rental rates are as follows and are indicated on the online product sheet for each game:
- Small game (<$ 45) ==> $ 5/1 day or $ 7/7 days
- Medium game (between $ 45 and $ 85) ==> $ 8/1 day or $ 10/7 days
- Big game (> $ 85) ==> $ 13/1 day or $ 15/7 days
Delay costs of $ 2 + TX per day of delay are applicable when returning the game after the scheduled date.
When returning the game and buying the same new game as the rented game, a credit of 50% of the rental price is applicable on the purchase invoice.
The returns scheduled on Mondays and Tuesdays must be carried out on Wednesdays of the same week.
A deposit is requested for the reservation of each game. The amount of the deposit is written on the online product sheet for each game. The deposit can be made of cash or pre-authorization on a credit card. The deposit is given back to the customer when getting back the game. If the game is not returned on the scheduled date, two recall emails will be sent within days of the scheduled date. In the event that the game is not returned after the two reminders, the deposit will be kept or debited on the credit card by La Pioche.
The game must be returned in the condition in which it has been rented. In the event of breaking or missing parts, the deposit will be kept or debited on the credit card by La Pioche.