Products sold by La Pioche are new and flawless. If the product you have ordered does not meet these criteria or does not match the product you have ordered, La Pioche undertakes to reimburse or exchange the product in question, including the shipping costs, within 30 days of the date of shipment or picking.
Products must be returned to the physical store of La Pioche and must still have the protective film or sealing tights. No open product will be reimbursed or exchanged. If the customer cannot travel to the store to get back the product, please contact La Pioche at the email address firstname.lastname@example.org to assess the return possibilities.
Cancellation of a pre-order is possible. The customer has the choice between a gift card for the total amount of the sale or the refund of the pre-order, with the payment method used, less the transaction fee (1 to 4% of the order value including taxes).
The return address of the parcels is:
106 Boulevard René-Lévesque Ouest
Quebec City, QC
Used products are final sales. No refund or exchange will be possible.
For the holiday season, from November 1, 2022 to December 31, 2022, new and unopened products can be returned or exchanged until January 31, 2023. The product must be accompanied by the invoice or the delivery note.
Gift cards are final sales and cannot be reimbursed.